Frequently Asked Questions
Find answers to common questions about our products and services
Orders & Payment
How do I place an order?
Browse our products, add items to cart, and proceed to checkout. You can pay securely using credit card or other accepted payment methods.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for Hong Kong customers.
How can I track my order?
After your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.
Shipping & Delivery
How long does delivery take?
Standard delivery within Hong Kong takes 2-3 business days.
Products & Usage
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers.
Do you offer skin consultations?
Yes, our professional skincare experts are available for personalized consultations. Contact us to schedule an appointment.
How do I choose the right products for my skin?
Consider your skin type, concerns, and goals. Our product descriptions include detailed information, or contact us for personalized recommendations.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unopened products in original packaging. Custom or personalized items cannot be returned.
Contact
Still have questions? Our customer service team is here to help.
Email: info@lmskinshop.com
Phone: +852 3108 9779
Hours: Monday - Friday, 9:00 AM - 6:00 PM (HKT)